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Details about orders

Gelato optimizes the fulfillment and distribution of each of the order items in an order to ensure that your customers get their orders in the best way possible using Gelato’s global network of production hubs.

Depending on how many order items, the quantity for each of the order items, and the types of products that are included in the order the following scenarios may happen when a create order request is sent:

  1. An order is created with 1 package
  2. An order is created with multiple packages
  3. Multiple connected orders are created with one or multiple packages in each of the connected orders

Scenario 1 happens when all order items can be produced in one production hub and fit into one package.

Scenario 2 happens when all order items can be produced in one production hub but they don’t fit into one package and so require multiple packages. For example, 20 framed posters can’t be packaged together.

Scenario 3 happens when all order items can’t be produced in one production hub (more about this scenario below) or when it is more efficient to produce at multiple locations or in one location with different types of packaging and shipment needed. For example, apparel and framed posters may not be produced at the same location.

Orders being split across multiple production hubs

Available for Order Version 3 and above

connectedOrderIds are available from Order Version 3 and above.

With production in 33 countries and across more than 100 hubs, there will be products that can be produced only in certain locations. When an order is placed with multiple order items, where more than one production hub is needed to fulfill the order, then the order will be split into multiple connected orders. An order can also be split into multiple connected orders due to packaging requirements such as different packaging types and stock availability.

When it happens you will see a non-empty array of connected order IDs returned as connectedOrderIds in order create/update/get API responses. Each of the connected orders will have the same orderReferenceId (your own system’s order ID) and unique gelato order ID. All order webhooks include orderReferenceId. Therefore you can aggregate the Gelato order information into your order in your system. Webhooks are sent on both the order level and order item level.

Example

Request to create an order with orderReferenceId 83831IAKD2 that contains:

  • 1 poster. itemReferenceId: poster-13x18
  • 1 phone case. itemReferenceId: phone-case
  • 1 mug. itemReferenceId: mug-15-oz

The order is split into 2 connected orders:

  • Order 1: the poster will be produced in location 1
    • orderReferenceId: 83831IAKD2
    • orderId: c3c8f7f5-a0e8-4014-a3fb-38a5375d2af8
    • Items:
      • itemReferenceId: poster-13x18
  • Order 2: the phone case and mug are produced in location 2.
    • orderReferenceId: 83831IAKD2
    • orderId: 2b8b2b0d-1383-44ac-a650-17619b30a0dc
    • Items:
      • itemReferenceId: phone-case
      • itemReferenceId: mug-15-oz

alt_text

Order Create Request:

{
        "orderReferenceId": "83831IAKD2",
        "customerReferenceId": "913818322",
        "currency": "USD",
        "items": [
            {
                "itemReferenceId": "poster-13x18",
                "productUid": "flat_130x180-mm-5r_170-gsm-65lb-uncoated_4-0_ver",
                "files": [ {
                    "type": "default",
                    "url": "https://www.dropbox.com/s/u9zyzxqhnzhwrea/sea-green-girl.png?dl=1"
                    }
                ],
                "quantity": 1
            },
            {
                "itemReferenceId": "phone-case",
                "productUid": "phonecase_apple_iphone-13promax_flexi_transparent_satin",
                "files": [ {
                    "type": "default",
                    "url": "https://www.dropbox.com/s/u9zyzxqhnzhwrea/sea-green-girl.png?dl=1"
                    }
                ],
                "quantity": 1
            },
            {
                "itemReferenceId": "mug-15-oz",
                "productUid": "mug_product_msz_15-oz_mmat_ceramic-white_cl_4-0",
                "files": [ {
                    "type": "default",
                    "url": "https://www.dropbox.com/s/u9zyzxqhnzhwrea/sea-green-girl.png?dl=1"
                    }
                ],
                "quantity": 1
            }
        ],        
        "shipmentMethodUid": "standard",
        "shippingAddress": {
            "companyName": "Paul's company",
            "firstName": "Paul",
            "lastName": "Smith",
            "addressLine1": "451 Clarkson Ave",
            "addressLine2": "Brooklyn",
            "state": "NY",
            "city": "New York",
            "postCode": "11203",
            "country": "US",
            "email": "[email protected]",
            "phone": "123456789"
        },
        "returnAddress": {
            "companyName": "Paul's company"
        }
    }

Order Create Response:

{
    "id": "c3c8f7f5-a0e8-4014-a3fb-38a5375d2af8",
    "clientId": "74bda7b0-779e-49c6-811d-c2e180222adc",
    "orderReferenceId": "83831IAKD2",
    "customerReferenceId": "913818322",
    "fulfillmentStatus": "created",
    "financialStatus": "pending",
    "currency": "USD",
    "shippingAddress": {
        "id": "e55ad1c4-b06b-4bfb-8edb-49c256819d07",
        "orderId": "c3c8f7f5-a0e8-4014-a3fb-38a5375d2af8",
        "country": "US",
        "firstName": "Paul",
        "lastName": "Smith",
        "companyName": "Paul's company",
        "addressLine1": "451 Clarkson Ave",
        "addressLine2": "Brooklyn",
        "city": "New York",
        "postCode": "11203",
        "state": "NY",
        "email": "[email protected]",
        "phone": "123456789",
        "isBusiness": false,
        "federalTaxId": null,
        "stateTaxId": null,
        "registrationState": null
    },
    "items": [
        {
            "id": "03fb1150-74db-45c7-ab08-e582cdd29817",
            "itemReferenceId": "poster-13x18",
            "productUid": "flat_130x180-mm-5r_170-gsm-65lb-uncoated_4-0_ver",
            "storeProductVariantId": null,
            "storeProductId": null,
            "files": [
                {
                    "type": "default",
                    "url": "https://www.dropbox.com/s/u9zyzxqhnzhwrea/sea-green-girl.png?dl=1"
                }
            ],
            "processedFileUrl": null,
            "quantity": 1,
            "options": [],
            "category": "Posters",
            "productCategoryUid": "wall-art",
            "productTypeUid": "poster",
            "productNameUid": "classic-matte-poster",
            "productName": "Classic Matte Poster",
            "fulfillmentStatus": "created",
            "pageCount": null,
            "printJobs": [],
            "eventLog": [],
            "previews": [],
            "designId": null,
            "productFileMimeType": "",
            "finalProductUid": "flat_product_pf_5r_pt_65-lb-cover-uncoated_cl_4-0_ct_none_prt_none_sft_none_set_none_ver",
            "metadata": [],
            "retailPriceInclVat": null,
            "attributes": [
                {
                    "name": "size",
                    "title": "Size",
                    "value": "130x180-mm-5R",
                    "formattedValue": "13x18cm / 5x7\""
                },
                {
                    "name": "orientation",
                    "title": "Orientation",
                    "value": "ver",
                    "formattedValue": "Vertical (portrait) orientation"
                }
            ],
            "itemReferenceName": null,
            "isIgnored": false,
            "price": 5.56,
            "customTrim": null,
            "fileUrl": "https://www.dropbox.com/s/u9zyzxqhnzhwrea/sea-green-girl.png?dl=1"
        }
    ],
    "shipment": {
        "id": "9b062e1d-223a-4fd8-ae3c-ccd0af8a44c5",
        "orderProductId": null,
        "shippingAddressId": "e55ad1c4-b06b-4bfb-8edb-49c256819d07",
        "promiseUid": "d_0c64b4318dcbdb7b73cb75e0",
        "packageCount": 1,
        "shipmentMethodUid": "fed_ex_smart_post",
        "shipmentMethodName": "SmartPost",
        "isCheapest": true,
        "minDeliveryDays": 7,
        "maxDeliveryDays": 7,
        "minDeliveryDate": "2022-11-10",
        "maxDeliveryDate": "2022-11-10",
        "totalWeight": 149,
        "price": 4.28,
        "status": null,
        "packages": [],
        "fulfillmentCountry": "US",
        "fulfillmentFacilityId": "1342be08-6169-4163-95be-8ddabfc6e6c5",
        "retailShippingPriceInclVat": null
    },
    "receipts": [
        {
            "id": "51e0d059-de61-4e17-afc7-522b4fdce950",
            "orderId": "c3c8f7f5-a0e8-4014-a3fb-38a5375d2af8",
            "type": "contract",
            "currency": "USD",
            "items": [
                {
                    "id": "7f09eba1-4eee-4569-91cb-96a3bb7c7403",
                    "receiptId": "51e0d059-de61-4e17-afc7-522b4fdce950",
                    "orderId": null,
                    "clientId": "74bda7b0-779e-49c6-811d-c2e180222adc",
                    "type": "product",
                    "referenceId": "03fb1150-74db-45c7-ab08-e582cdd29817",
                    "title": "1x flat_130x180-mm-5r_170-gsm-65lb-uncoated_4-0_ver",
                    "currency": "USD",
                    "priceBase": 5.562871,
                    "amount": 1,
                    "priceInitial": 5.56,
                    "discount": 0,
                    "price": 5.56,
                    "vat": 0.49,
                    "priceInclVat": 6.05,
                    "pricePlanId": "f2d4a4c4-7183-412e-a3c9-ea39c9fca37e",
                    "createdAt": "2022-11-03T12:03:51+00:00",
                    "updatedAt": "2022-11-03T12:03:51+00:00"
                },
                {
                    "id": "32087216-dc42-4b18-b729-ecdd814d04f0",
                    "receiptId": "51e0d059-de61-4e17-afc7-522b4fdce950",
                    "orderId": null,
                    "clientId": "74bda7b0-779e-49c6-811d-c2e180222adc",
                    "type": "shipment",
                    "referenceId": "9b062e1d-223a-4fd8-ae3c-ccd0af8a44c5",
                    "title": "Delivery using SmartPost",
                    "currency": "USD",
                    "priceBase": 4.28,
                    "amount": 1,
                    "priceInitial": 4.28,
                    "discount": 1.28,
                    "price": 3,
                    "vat": 0.27,
                    "priceInclVat": 3.27,
                    "pricePlanId": null,
                    "createdAt": "2022-11-03T12:03:51+00:00",
                    "updatedAt": "2022-11-03T12:03:51+00:00"
                },
                {
                    "id": "8aba8818-fdac-4c3c-820d-30bf13cf7d5f",
                    "receiptId": "51e0d059-de61-4e17-afc7-522b4fdce950",
                    "orderId": null,
                    "clientId": "74bda7b0-779e-49c6-811d-c2e180222adc",
                    "type": "packaging",
                    "referenceId": "9b062e1d-223a-4fd8-ae3c-ccd0af8a44c5",
                    "title": "Packaging",
                    "currency": "USD",
                    "priceBase": 0,
                    "amount": 1,
                    "priceInitial": 0,
                    "discount": 0,
                    "price": 0,
                    "vat": 0,
                    "priceInclVat": 0,
                    "pricePlanId": null,
                    "createdAt": "2022-11-03T12:03:51+00:00",
                    "updatedAt": "2022-11-03T12:03:51+00:00"
                }
            ],
            "createdAt": "2022-11-03T12:03:51+00:00",
            "updatedAt": "2022-11-03T12:03:51+00:00",
            "receiptNumber": "005-0005435088",
            "billingEntity": {
                "id": 533,
                "companyName": "PineApple Print 14",
                "companyNumber": "",
                "companyVatNumber": "",
                "companyVatNumbers": [],
                "countryIsoCode": "NO",
                "country": "NO",
                "recipientName": "Styrbjörn Holmberg",
                "addressLine1": "Lindebergåsen 32A",
                "addressLine2": null,
                "city": "Oslo",
                "postCode": "1068",
                "stateCode": "",
                "state": "",
                "email": "[email protected]",
                "phone": "+47 939 78 761",
                "currencyIsoCode": "EUR",
                "currency": "EUR",
                "status": 1,
                "iossNumber": null
            },
            "billingTag": "gelato-norway-us",
            "transactionType": "purchase",
            "productsPriceInitial": 5.56,
            "productsPriceDiscount": 0,
            "productsPrice": 5.56,
            "productsPriceVat": 0.49,
            "productsPriceInclVat": 6.05,
            "shippingPriceInitial": 4.28,
            "shippingPriceDiscount": 1.28,
            "shippingPrice": 3,
            "shippingPriceVat": 0.27,
            "shippingPriceInclVat": 3.27,
            "packagingPriceInitial": 0,
            "packagingPriceDiscount": 0,
            "packagingPrice": 0,
            "packagingPriceVat": 0,
            "packagingPriceInclVat": 0,
            "discount": 1.28,
            "discountVat": 0,
            "discountInclVat": 0,
            "totalInitial": 9.84,
            "total": 8.56,
            "totalVat": 0.76,
            "totalInclVat": 9.32
        }
    ],
    "createdAt": "2022-11-03T12:03:51+00:00",
    "refusalReason": null,
    "channel": "api",
    "storeId": null,
    "orderedByUserId": null,
    "orderType": "order",
    "metadata": [],
    "billingEntity": {
        "id": 533,
        "companyName": "PineApple Print 14",
        "companyNumber": "",
        "companyVatNumber": "",
        "companyVatNumbers": [],
        "countryIsoCode": "NO",
        "country": "NO",
        "recipientName": "Styrbjörn Holmberg",
        "addressLine1": "Lindebergåsen 32A",
        "addressLine2": null,
        "city": "Oslo",
        "postCode": "1068",
        "stateCode": "",
        "state": "",
        "email": "[email protected]",
        "phone": "+47 939 78 761",
        "currencyIsoCode": "EUR",
        "currency": "EUR",
        "status": 1,
        "iossNumber": null
    },
    "retailCurrency": null,
    "paymentMethodType": null,
    "paymentMethodId": null,
    "orderedAt": "2022-11-03T12:03:48+00:00",
    "updatedAt": "2022-11-03T12:03:51+00:00",
    "connectedOrderIds": [
        "c3c8f7f5-a0e8-4014-a3fb-38a5375d2af8",
        "2b8b2b0d-1383-44ac-a650-17619b30a0dc"
    ],
    "discounts": [
        {
            "id": "017dfb40-bb97-4671-9ff6-33ac45c5a863",
            "type": "promotion",
            "code": null,
            "discountId": "promo_M1Gkvk1vRfpcdxBYYoxpKU0M",
            "title": "30% off shipping",
            "expireAt": null,
            "status": "validated"
        }
    ],
    "returnAddress": {
        "id": "986a143d-3e32-4c2d-9083-055f524cecdf",
        "country": null,
        "addressLine1": null,
        "addressLine2": null,
        "city": null,
        "postCode": null,
        "state": null,
        "email": null,
        "phone": null,
        "companyName": "Paul's company"
    },
    "iossNumber": null,
    "refusalReasonCode": null
}

Webhooks

Webhooks are sent for each of the orders and each order item. Each webhook contains both the orderId (the order id generated by Gelato) and the orderReferenceId (your system’s order id).

Order Status Updated Webhook

The example above will result in 2 “order_status_updated” webhooks fired by Gelato for each of the connected orders.

1) For part 1 out of 2 (Order ID: c3c8f7f5-a0e8-4014-a3fb-38a5375d2af8)

{
  "id": "os_3193599927",
  "event": "order_status_updated",
  "orderId": "c3c8f7f5-a0e8-4014-a3fb-38a5375d2af8",
  "storeId": null,
  "items": [
    {
      "itemReferenceId": "poster-13x18",
      "fulfillmentStatus": "passed",
      "fulfillments": []
    }
  ],
  "orderReferenceId": "83831IAKD2",
  "comment": "",
  "fulfillmentStatus": "passed"
}

2) For part 2 out of 2 (Order ID: 2b8b2b0d-1383-44ac-a650-17619b30a0dc)

{
  "id": "os_3193599928",
  "event": "order_status_updated",
  "orderId": "2b8b2b0d-1383-44ac-a650-17619b30a0dc",
  "storeId": null,
  "items": [
    {
      "itemReferenceId": "phone-case",
      "fulfillmentStatus": "passed",
      "fulfillments": []
    },
    {
      "itemReferenceId": "mug-15-oz",
      "fulfillmentStatus": "passed",
      "fulfillments": []
    }
  ],
  "orderReferenceId": "83831IAKD2",
  "comment": "",
  "fulfillmentStatus": "passed"
}
Order Item Status Updated Webhook

The order_item_status_updated webhook event gives updates on item level. It includes the orderReferenceId (your system's order ID) and also orderId (Gelato's internal order ID). The orderReferenceId will be the same for all items that came from the original request. The orderId will be different based on which of the connected orders it is from.

1) For poster-13x18

{
  "id": "os_3193599925",
  "event": "order_item_status_updated",
  "itemReferenceId": "poster-13x18",
  "orderReferenceId": "83831IAKD2",
  "orderId": "c3c8f7f5-a0e8-4014-a3fb-38a5375d2af8",
  "storeId": null,
  "fulfillmentCountry": "US",
  "fulfillmentStateProvince": "NY",
  "fulfillmentFacilityId": "21315db8-e694-4ded-a72a-98f60814c6e8",
  "status": "passed",
  "comment": "",
  "created": "2018-08-03T07:26:52+00:00"
}

2) For phone-case

{
  "id": "os_3193599926",
  "event": "order_item_status_updated",
  "itemReferenceId": "phone-case",
  "orderReferenceId": "83831IAKD2",
  "orderId": "2b8b2b0d-1383-44ac-a650-17619b30a0dc",
  "storeId": null,
  "fulfillmentCountry": "US",
  "fulfillmentStateProvince": "NY",
  "fulfillmentFacilityId": "21315db8-e694-4ded-a72a-98f60814c6e8",
  "status": "passed",
  "comment": "",
  "created": "2018-08-03T07:26:52+00:00"
}

3) For mug-15-oz

{
  "id": "os_3193599927",
  "event": "order_item_status_updated",
  "itemReferenceId": "mug-15-oz",
  "orderReferenceId": "83831IAKD2",
  "orderId": "2b8b2b0d-1383-44ac-a650-17619b30a0dc",
  "storeId": null,
  "fulfillmentCountry": "US",
  "fulfillmentStateProvince": "NY",
  "fulfillmentFacilityId": "21315db8-e694-4ded-a72a-98f60814c6e8",
  "status": "passed",
  "comment": "",
  "created": "2018-08-03T07:26:52+00:00"
}